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Guest Services

Our award-winning staff and #1 rated guest service by the readers of SKI Magazine will help you make the most of your stay at Deer Valley before it even begins. We greet every guest with personalized hospitality and offer convenient amenities that include:

  • FedEx® ski shipment to/from the resort
  • Accessible parking lots
  • Complimentary day skier parking
  • Curbside assistance in loading/unloading your ski gear
  • Complimentary morning and afternoon mountain host tours
  • Complimentary daytime and overnight ski storage

Rossignol High Performance Test Center

Demo the latest in Rossignol ski technology at the Rossignol High Performance Test Center, located adjacent to the Empire Canyon Lodge, near the ski storage area. Open daily from 9 a.m. to 3 p.m. Click here to learn more about our Rossignol Experience Test Center.

FEDEX® Ski Equipment

Guests of Deer Valley can ship their ski equipment to and from the resort via FedEx® service. Based upon your lodging location and where you would like to begin your ski day, please ship your ski equipment to the following address:

Snow Park (base area):
Snow Park Lodge Ski Storage
2250 Deer Valley Drive South
Park City, UT, 84060
Phone: 435-649-1000

Silver Lake (mid-mountain area):
Silver Lake Ski Storage
7600 Royal Street
Park City, UT 84060
Phone: 435-649-1000

Your equipment will be waiting conveniently at the location shipped to for pick-up. Arrangements can be made to ship your equipment home the day of departure through either the Snow Park or Silver Lake Ticket Offices. A $10 handling fee will be charged for each outbound package from the resort. Please note that guests are responsible for all FedEx® shipping charges.

Day Skier Parking

  • Ample complimentary parking and shuttle are available in the Snow Park Lodge parking lots at the base of Deer Valley Resort
  • Limited outdoor and underground paid parking is available mid-mountain at the Silver Lake Lodge
  • There is no day skier parking available at Empire Canyon Lodge (upper mountain) but this location does have limited service by the Park City Transit system
  • All Deer Valley Resort day lodge locations are serviced by Park City’s complimentary transit system.

Guest Services Attendants

Curbside Guest Service Attendants will assist with equipment unloading and loading upon your arrival and departure to and from Snow Park Lodge.

Complimentary Mountain Host Tours

Enjoy the company of our friendly Mountain Hosts every day of the winter season for an enchanting ski tour of Deer Valley Resort. You’ll learn about the resort’s terrain, history and trivia while discovering new runs and secret powder stashes with the locals who ski them. Four complimentary Mountain Host tours are offered each day, departing from Snow Park and Silver Lake lodges, and are available to skiers of intermediate and advanced abilities. No advance reservations are required.

Deer Valley Mountain Host Tours - Intermediate and Advanced Skiers
Time Ability Meeting Location
9:30 a.m. Expert Base of Carpenter Express chairlift, Snow Park Lodge (base area)
10 a.m. Intermediate Base of Carpenter Express chairlift, Snow Park Lodge (base area)
1:30 p.m. Expert Base of Sterling Express chairlift, Silver Lake Lodge (mid-mountain)
1:30 p.m. Intermediate Base of Sterling Express chairlift, Silver Lake Lodge (mid-mountain)


Guest Service

We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:

800-424-3337 | 435-649-1000

Deer Valley Resort Lodging Guest Information

Benefits of staying in a Deer Valley Resort managed property:
  • onsite resort lift ticket sales
  • Lodging and lift ticket packages available during a variety of time periods
  • Complimentary in-resort/town shuttle service with with Cadillac Escalades
  • Complimentary daily housekeeping
  • Concierge services
  • Shipping services available for luggage, etc.
  • Complimentary Wi-Fi
  • Lodging security provided
  • Complimentary onsite parking in either private or common area garages
Front Desk Telephone Number Hours of Operation Winter Hours of Operation Summer Address
Black Diamond Lodge 435-647-0488 7 a.m. - Midnight 7:30 a.m. – 4 p.m. 2280 Deer Valley Drive South
Park City, UT 84060
Flagstaff Lodge 435-615-2341 7 a.m. – 10 p.m. 8 a.m. – 5 p.m. 8894 Empire Club Drive
Park City, UT 84060
The Grand Lodge 435-333-6274 7 a.m. – 11 p.m. 8 a.m. – 6 p.m. 8777 Marsac Avenue
Park City, UT 84060
Lodges at Deer Valley 435-615-2600 24 Hours 24 Hours 2900 Deer Valley Drive
Park City, UT 84060
Shooting Star 435-615-2341 7 a.m. – 10 p.m. 8 a.m. - 5 p.m. 7715 Village Way
Park City, UT 84060
Signature Collection of
Private Homes & Condominiums
435-615-2300 7 a.m. - Midnight 7:30 a.m. - 5:30 p.m.
Concert Nights: 7:30 a.m. – 6 p.m.
1375 Deer Valley Drive
Park City, UT 84060
Silver Baron Lodge 435-940-5120 7 a.m. – 8 p.m.* 8 a.m. – 5 p.m.* 2880 Deer Valley Drive
Park City, UT 84060
Stag Lodge 435-649-7444 24 Hours 8 a.m. – 5 p.m. 8200 Royal Street East
Park City, UT 84060
Trail’s End Lodge 435-776-3300 6:30 a.m. - 11 p.m. 9 a.m. – 5 p.m. 2100 Deer Valley Drive South
Park City, UT 84060
*24-Hour Guest Services available at Lodges at Deer Valley’s front desk

Information Desks and onsite Equipment Storage

Visit our Information desks for onsite assistance at the resort. Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the mountain.

Service Location Hours of Operation (daily, winter only) Telephone Number
Information Desk Snow Park Lodge, plaza level 8 a.m. – 5 p.m. 435-645-6520
Information Desk Silver Lake Lodge, lower level 8 a.m. – 5 p.m. 435-645-6709
Activities Desk (non-ski) Snow Park Lodge, plaza level 9 a.m. – 3:30 p.m. 435-615-6135
Ski Storage (day/overnight) Snow Park Lodge, plaza level 8 a.m. – 6 p.m. 435-645-6934
Ski Storage (day/overnight) Silver Lake Lodge, plaza level 8 a.m. – 5 p.m. 435-645-6733
Ski Storage (day/overnight) Jordanelle Express Gondola building 8:30 a.m. – 4:30 p.m. -
Ski Storage (daytime only) Empire Canyon Lodge
Outside the Rossignol Test Center Yurt
9 a.m. – 3:30 p.m. 435-940-7430
Accessory/Gear Storage
Basket Check (attended)* Snow Park Lodge, lower level 8 a.m. – 5 p.m. 435-645-6709
Basket Check (attended)* Silver Lake Lodge, lower level 8 a.m. – 5 p.m. 435-645-6605
Self-Service Lockers** Snow Park Lodge, lower level 8 a.m. – 5 p.m. -
Self-Service Lockers** Silver Lake Lodge, lower level 8 a.m. – 5 p.m. -
Self-Service Lockers** Jordanelle Express Gondola building 8 a.m. – 5 p.m. -
* $5.00 per day; unlimited access throughout day
** $2.00 per access

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