Guest Services

Deer Valley is consistently rated #1 in guest service by readers of SKI magazine. The resort was developed with the servicing concept of a first-class hotel in mind. Our goal is to enhance our guests' ski-vacation experience by providing distinctive and exceptional customer service, resulting in an uncommon level of comfort.

Federal Express

Guests of Deer Valley can ship their ski equipment to and from the Resort via Federal Express service. Based upon your lodging location and where you would like to begin your ski day, please ship your ski equipment to the following address:

Snow Park area: (base area)
Snow Park Lodge Ski Storage, 2250 Deer Valley Drive South, Park City, UT, 84060.
Phone: 435-649-1000

Silver Lake area: (mid-mountain area)
Silver Lake Ski Storage, 7600 Royal Street, Park City, UT 84060
Phone: 435-649-1000

Ski equipment will be waiting conveniently at the location shipped to for pickup. Arrangements can be made to ship ski equipment home the day of departure through either the Snow Park or Silver Lake Ticket Offices. A $10 handling fee will be charged for each outbound package from the resort. Please note that guests are responsible for all Federal Express shipping charges.

Slopetracker™

The SlopeTracker™ ski tracking system provides a complete record of your day at Deer Valley with the use of GPS technology. Statistics depicted include number of runs and vertical feet skied, speed, calories burned, distance traveled, time skied and terrain difficulty. SlopeTracker™ units can be rented from the Snow Park Guest Services Desk located in the lobby. Cost is $35 per day and includes one full-color GPS map print out of Deer Valley detailing your ski experience. Additional map reprints can be purchased for $7 each.

Guest Service Attendants

Curbside Guest Service Attendants will assist with equipment unloading and loading upon your arrival and departure to and from Snow Park Lodge.

Complimentary Ski Storage

Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge (8 a.m. to 6 p.m.), Silver Lake Lodge (8 a.m. to 5 p.m.) and at the Jordanelle Express Gondola (8:30 a.m. to 4:30 p.m.). Daytime storage is also available at Empire Canyon Lodge (9 a.m. to 3:30 p.m.).

Accessory/Gear Storage

For a nominal fee, our Basket Check facility allows you to store accessories and gear with unlimited access throughout the day. Basket Check facilities are located on the lower level of Snow Park Lodge (8:30 a.m. to 5 p.m.) and Silver Lake Lodge (8 a.m. to 5 p.m.). Self-service lockers are also located on the lower level of Snow Park Lodge, lower level of Silver Lake Lodge, main level of Empire Canyon Lodge and at the Jordanelle Express Gondola.

Guest Services Desk

Here you will find information, lost and found, and can gain assistance in arranging your activities throughout Park City. Located on the lobby level of Snow Park Lodge (8 a.m. to 5 p.m. daily) and lower level of Silver Lake Lodge (8 a.m. to 4 p.m. daily).

Rossignol High Performance Test Center

The Rossignal High Performance Test Center located adjacent to the ski check at Empire Canyon Lodge, provides the latest high-performance Rossignol ski equipment to Deer Valley guests on a complimentary demo basis. The Center will be open daily during the ski season from 10 a.m. to 3 p.m.

Complimentary Mountain Host Tours of The Mountain