Keeping our guests happy is our top priority at Deer Valley. When we say, “Be our guest,” we mean it. That’s why Deer Valley goes the extra mile to unload your skis at our curbside valet, complimentary ski storage, and limit the number of skiers on the mountain. And that’s just a start.
How Can We Help?
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000

On-Site Guest Services

Look for the team in green. Our Guest Service attendants are available to assist with unloading equipment, guiding guest parking and storing your skis overnight.

      Deer Valley has partnered with Park City Municipal to offer an express, direct bus from Richardson Flat Park & Ride to Snow Park Lodge. This bus will run every 20 minutes between 6 a.m. and 6 p.m., daily from December 16, 2023, through March 31, 2024. When parking is at capacity, guests will be asked to park at Richardson Flat Park & Ride and use Park City Public Transit to access the resort.

      Deer Valley Resort offers complimentary parking at five base area parking lots along with a complimentary shuttle to Snow Park Lodge.

      Snow Park Lodge: 2250 Deer Valley Drive South, Park City, UT 84060

      IMPORTANT: All three day lodge locations, Snow Park, Silver Lake and Empire Canyon, are serviced by Park City’s complimentary transit system which runs frequently throughout the greater Park City area and within the Deer Valley Resort area.

      Arrive Together, Ride Together
      Guests who arrive in the same vehicle, containing three or more people who plan to ski together, will be allowed to park in Lot 2 during busy holiday periods and on weekends throughout the season. Parking capacity is limited in Lot 2 and is on a first-come, first-served basis. For Guests who are planning to ski with just one other person or on their own, parking will be available in Lots 3, 4 and 5.

      Did you bring an electric vehicle? Deer Valley is pleased to offer guests the ability to charge their electric vehicles, while enjoying their time at the resort. Two adjacent charging stations in the front row of Lot 1 at Snow Park Lodge are available for guests as a complimentary service. We ask that guests only park in these spots while they are actively charging their vehicles.

    • Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the resort. Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge and Silver Lake Lodge.

      ServiceLocationHoursPhone Number
      Day and Overnight Ski StorageSnow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 6 p.m.435-645-6934
      Day and Overnight Ski StorageSilver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8 a.m. - 5:30 p.m.435-645-6733
      Complimentary ski storage is during the winter season only.
      One pair of skis per guest, per day for a maximum of seven days.

    • Basket Check services and self-service lockers are available for daytime gear storage at Snow Park and Silver Lake Lodges. Both storage options allow guests unlimited access throughout the day and are available for purchase via credit card payment; cash is not accepted. All personal items should fit into a 12" x 12" x 9" basket or 17" x 13" x 17" locker. Self-service lockers may be reserved for up to seven days of use, with the option to extend the reservation in increments of one to seven days. In Basket Check, complimentary overnight boot storage is also available. Please note that stored boots should be retrieved by early morning to avoid a daily fee.

      ServicePriceLocationHoursPhone Number
      *Basket Check | Self Service Lockers$19Snow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 4:30 p.m.435-645-6605
      *Basket Check | Self Service Lockers$19Silver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8:30 a.m. - 4:30 p.m.435-645-6709
      *Unlimited access throughout the day. Open only during the winter season. Prices are subject to change.
    • Visit our Information Desks to answer your questions, for lost and found items and for assistance with arranging activities throughout Park City.

      ServiceLocationHoursPhone Number
      Information DeskSnow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6520
      Information DeskSilver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6709
      Open only during the winter season.
    • Lost something on the mountain? No need to worry. We have dedicated Lost and Found locations at two of our primary on-mountain locations: Snow Park Lodge and Silver Lake Lodge. Our Lost and Found is staffed by friendly and knowledgeable Guest Services staff who are ready to help you. Whether you've misplaced your ski gear, personal belongings, or anything else, we're here to assist.

      Don't worry if you can't make it to our Lost and Found locations in person. We've made it even more convenient with our online Lost and Found request form. Please fill out our Lost Item Form with detailed information. Our Guest Services team will review your submission and do their best to assist you in locating your belongings.
    • Professional patrollers are present on the mountain daily, providing guest information and emergency assistance. Patrol buildings are located at the top of the Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, and Mountaineer Express chairlifts and Jordanelle Express Gondola. Patrollers are on duty 9 a.m. - 4:30 p.m., daily. If you witness an accident, please notify the appropriate Ski Patrol using the contact information below. To protect an injured skier, vertically cross your skis in the snow uphill from the accident until a Patroller arrives.

      LocationService AreaPhone Number
      Intermountain Deer Valley Ski Clinic - Snow ParkLower mountain or base435-645-6800
      Intermountain Deer Valley Ski Clinic - Silver LakeSilver Lake Lodge or mid-mountain435-645-6800
      Intermountain Deer Valley Ski Clinic - Empire CanyonEmpire Canyon or upper-mountain435-645-6800