Deer Valley Guest Services

Keeping our guests happy is our top priority at Deer Valley. When we say, “Be our guest,” we mean it. That’s why Deer Valley goes the extra mile to unload your skis at our curbside valet, complimentary ski storage, and limit the number of skiers on the mountain. And that’s just a start.

How Can We Help?
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000

On-Site Guest Services

Look for the team in green. Our Guest Service Attendants are available to assist with unloading equipment, guiding guest parking and storing your skis overnight.

Skier Parking

Deer Valley Resort offers complimentary parking at five base area parking lots along with a complimentary shuttle to Snow Park Lodge. There is also complimentary limited parking at the Jordanelle Express Gondola. However, please note: Limited paid parking is available mid-mountain at the Silver Lake Lodge and there is no day skier parking at Empire Canyon Lodge.

Snow Park Lodge: 2250 Deer Valley Drive South, Park City, UT 84060
Silver Lake Lodge: 7600 Royal Street, Park City, UT 84060
Jordanelle Express Gondola: 2312 W. Deer Hollow Road, Park City, UT 84060

IMPORTANT: All three day lodge locations are serviced by Park City’s complimentary transit system which runs frequently throughout the greater Park City area and within the Deer Valley Resort area.

Arrive Together, Ride Together
Guests who arrive in the same vehicle, containing three or more people who plan to ski together, will be allowed to park in Lot 2 during busy holiday periods and on weekends throughout the season. For Guests who are planning to ski with just one other person or on their own, parking will be available in Lots 3, 4 and 5.

Complimentary Ski Storage

Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the resort. Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge, Silver Lake Lodge and the Jordanelle Express Gondola. Daytime storage is also available at Empire Canyon Lodge. One pair of skis per guest, per day for a maximum of seven days.

Service	Location	Hours	Phone Number
Day and Overnight Ski Storage	Snow Park Lodge 2250 Deer Valley Drive South, Park City, UT 84060	8 a.m. - 6 p.m.	435-645-6934
Day and Overnight Ski Storage	Silver Lake Lodge 7600 Royal Street, Park City, UT 84060	8 a.m. - 5:30 p.m.	435-645-6733
Daytime Ski Storage	Empire Canyon Lodge 9200 Marsac Ave, Park City, UT 84060	9 a.m. - 3:30 p.m.	435-940-7430
Day and Overnight Ski Storage	Jordanelle Express Gondola 2312 W. Deer Hollow Road, Park City, UT 84060	8:30 a.m. - 4:30 p.m.	435-940-7303

Complimentary ski storage is during the winter season only.
One pair of skis per guest, per day for a maximum of seven days.

Gear Storage

Basket Check facilities at Snow Park and Silver Lake Lodges are available for daytime storage only. No overnight storage is available this winter. Guests are required to wear face masks while using the Basket Check services and all lines allow for physical distancing. Baskets are regularly disinfected during operating hours between each use and sanitized each night. Basket Check only accepts credit card payments. Cash is not accepted. All personal items must fit in a 12" x 12" x 9" basket.

Self-Service Lockers are available for daytime storage only. No overnight storage is available this winter, so please plan accordingly. Very limited seating is available to put on boots. Seating is located outside of the locker room area. For your convenience, please come dressed and ready to ski.

Service	Price	Location	Hours	Phone Number
*Basket Check \| Self Service Lockers	$10 \| $5	Snow Park Lodge 2250 Deer Valley Drive South, Park City, UT 84060	8 a.m. - 5 p.m.	435-645-6605
*Basket Check \| Self Service Lockers	$10 \| $5	Silver Lake Lodge 7600 Royal Street, Park City, UT 84060	8 a.m. - 5 p.m.	435-645-6709
*Self Service Lockers	$5	Jordanelle Express Gondola 2312 W. Deer Hollow Road, Park City, UT 84060	8:30 a.m. - 5 p.m.

*Basket Check allows unlimited access throughout the day. Self-service Lockers are $5 per access.Lockers are cashless and are paid by tokens.
Open only during the winter season.

Information Desks

Visit our Information Desks to answer your questions, for lost and found items and for assistance with arranging activities throughout Park City.

Service	Location	Hours	Phone Number
Information Desk	Snow Park Lodge 2250 Deer Valley Drive South, Park City, UT 84060	8 a.m. - 5 p.m.	435-645-6520
Information Desk	Silver Lake Lodge 7600 Royal Street, Park City, UT 84060	8 a.m. - 5 p.m.	435-645-6709

Open only during the winter season.

First Aid

Professional patrollers are present on the mountain daily, providing guest information and emergency assistance. Patrol buildings are located at the top of the Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, and Mountaineer Express chairlifts and Jordanelle Express Gondola. Patrollers are on duty 9 a.m. - 4:30 p.m., daily. If you witness an accident, please notify the appropriate Ski Patrol using the contact information below. To protect an injured skier, vertically cross your skis in the snow uphill from the accident until a Patroller arrives.

Location	Service Area	Phone Number
Intermountain Deer Valley Ski Clinic - Snow Park	Lower mountain or base	435-645-6800
Intermountain Deer Valley Ski Clinic - Silver Lake	Silver Lake Lodge or mid-mountain	435-645-6800
Intermountain Deer Valley Ski Clinic - Empire Canyon	Empire Canyon or upper-mountain	435-645-6800

Luggage and Ski Equipment Shipping

Enjoy the convenience of traveling without your skis and luggage in tow. Ship them to and from your final destinations with ease via TripHero

TripHero is your convenient new alternative to checking gear and bulky luggage! TripHero will pick up your belongings and safely deliver them to your final destination, so you can skip the long lines and baggage delays. TripHero will also store, clean, tune, and deliver your ski equipment so you arrive ready to enjoy the slopes and your vacation.

TripHero’s competitive pricing structure not only lets you avoid baggage fees, long lines and surprises at the ticket counter, it lets you travel more freely. Start your vacation off right without the burden of luggage and ski equipment weighing you down.

TripHero guarantees your gear will arrive before you do, or a high-performance rental package is on them. Items that do not arrive on time are covered by TripHero’s Sterling Service Guarantee.

Are you ready to let go of luggage? Leave the heavy lifting to TripHero. Call 970-688-7080 or book your shipping or storage on their website.