The Deer Valley Difference
Deer Valley Guest Services
Keeping our guests happy is our top priority at Deer Valley. When we say, “Be our guest,” we mean it. That’s why Deer Valley goes the extra mile to unload your skis at our curbside valet, complimentary ski storage, and limit the number of skiers on the mountain. And that’s just a start.
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How Can We Help?
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000 rich-text, responsive-table
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000 rich-text, responsive-table
On-Site Guest Services
Look for the team in green. Our Guest Service attendants are available to assist with unloading equipment, guiding guest parking and storing your skis overnight.-
KNOW BEFORE YOU GO
Deer Valley has partnered with Park City Municipal to offer an express, direct bus from Richardson Flat Park & Ride to Snow Park Lodge. This bus will run every 15 minutes during peak time periods, daily from December 9, 2024, through March 31, 2025. When parking is at capacity, guests will be asked to park at Richardson Flat Park & Ride and use free public transit to access the resort.
COMPLIMENTARY PARKING
Parking at Deer Valley Resort is convenient and designed to accommodate all guests. You can park at Snow Park Lodge or Deer Valley East Village, both offering easy access to the resort. If these lots reach capacity, additional parking is available at Richardson Flat, with free public transit to ensure a smooth transition to the resort. For the most up-to-date information and details about parking, visit the link below to plan your visit seamlessly.
Snow Park Lodge: 2250 Deer Valley Drive South, Park City, UT 84060
Jordanelle Express Gondola: 2312 W. Deer Hollow Road, Park City, UT 84060
Deer Valley East Village:N Mayflower Mine Road, Park City, UT 84060
ARRIVE TOGETHER, RIDE TOGETHER
Guests who arrive in the same vehicle, containing three or more people who plan to ski together, will be allowed to park in Lot 2 during busy holiday periods and on weekends throughout the season. For Guests who are planning to ski with just one other person or on their own, parking will be available in Lots 3, 4 and 5.
Did you bring an electric vehicle? Deer Valley is pleased to offer guests the ability to charge their electric vehicles, while enjoying their time at the resort. Two adjacent charging stations in the front row of Lot 1 at Snow Park Lodge are available for guests as a complimentary service. We ask that guests only park in these spots while they are actively charging their vehicles.
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Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the resort. Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge and Silver Lake Lodge.
Complimentary ski storage is during the winter season only.Service Location Hours Phone Number Day and Overnight Ski Storage Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 6 p.m. 435-645-6934 Day and Overnight Ski Storage Silver Lake Lodge
7600 Royal Street, Park City, UT 840608 a.m. - 5:30 p.m. 435-645-6733 Day and Overnight Ski Storage Deer Valley East Village 8 a.m. - 5 p.m.
One pair of skis per guest, per day for a maximum of seven days.
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Basket Check services and self-service lockers are available for daytime gear storage at Snow Park and Silver Lake Lodges. Both storage options allow guests unlimited access throughout the day and are available for purchase via credit card payment; cash is not accepted. All personal items should fit into a 12" x 12" x 9" basket or 17" x 13" x 17" locker. Self-service lockers may be reserved for up to seven days of use, with the option to extend the reservation in increments of one to seven days. In Basket Check, complimentary overnight boot storage is also available. Please note that stored boots should be retrieved by early morning to avoid a daily fee.
*Unlimited access throughout the day. Open only during the winter season. Prices are subject to change. rich-text, responsive-tableService Price Location Hours Phone Number *Basket Check | Self Service Lockers $20 Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 6 p.m. 435-645-6605 *Basket Check | Self Service Lockers $20 Silver Lake Lodge
7600 Royal Street, Park City, UT 840608 a.m. - 5 p.m. 435-645-6709 -
Visit our Information Desks to answer your questions, for lost and found items and for assistance with arranging activities throughout Park City.
Open only during the winter season. rich-text, responsive-tableService Location Hours Phone Number Information Desk Snow Park Lodge
2250 Deer Valley Drive South, Park City, UT 840608 a.m. - 5 p.m. 435-645-6520 Information Desk Silver Lake Lodge
7600 Royal Street, Park City, UT 840608 a.m. - 5 p.m. 435-645-6709 -
Lost something on the mountain? No need to worry. We have dedicated Lost and Found locations at two of our primary on-mountain locations: Snow Park Lodge and Silver Lake Lodge. Our Lost and Found is staffed by friendly and knowledgeable Guest Services staff who are ready to help you. Whether you've misplaced your ski gear, personal belongings, or anything else, we're here to assist.
Don't worry if you can't make it to our Lost and Found locations in person. We've made it even more convenient with our online Lost and Found request form. Please fill out our Lost Item Form with detailed information. Our Guest Services team will review your submission and do their best to assist you in locating your belongings. rich-text, responsive-table -
Professional patrollers are present on the mountain daily, providing guest information and emergency assistance. Patrol buildings are located at the top of the Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, and Mountaineer Express chairlifts and Jordanelle Express Gondola. Patrollers are on duty 9 a.m. - 4:30 p.m., daily. If you witness an accident, please notify the appropriate Ski Patrol using the contact information below. To protect an injured skier, vertically cross your skis in the snow uphill from the accident until a Patroller arrives.
Location Service Area Phone Number Intermountain Deer Valley Ski Clinic - Snow Park Lower mountain or base 435-645-6800 Intermountain Deer Valley Ski Clinic - Silver Lake Silver Lake Lodge or mid-mountain 435-645-6800 Intermountain Deer Valley Ski Clinic - Empire Canyon Empire Canyon or upper-mountain 435-645-6800
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Frequently Asked Questions
Skier Parking
What is changing with parking this season?
For the 25/26 winter season, Deer Valley is introducing a premium paid parking pilot at the Jordanelle parking lot only. All other Deer Valley parking lots, including Deer Valley East Village and Snow Park, will remain free.
Who receives free parking in the premium paid lot at Jordanelle?
Can I upgrade passes to the pass that has free parking in the premium paid lot at Jordanelle this season?
Yes, please call the Ticket Office at 435-645-6626 to upgrade your season pass.
Are premium paid parking spaces guaranteed for pass holders with free access?
No, Premium spaces at the Jordanelle parking lot are always first-first-come, first-served, regardless of whether you are paying for parking or receiving complimentary access through your pass type or carpool. Having free access to the premium lot does not guarantee space. Once the lot is full, all vehicles will be directed to our other free parking areas.
As a Season Pass holder, how do I register for my free parking?
Deer Valley will send eligible Season Pass holders an email with a unique code to sign up for this parking benefit through Interstate Parking. Passholders are able to register up to two vehicle license plates for this benefit but only one vehicle can be parked in the lot at a time. If you did not receive your unique code, please reach out to parking@deervalley.com.
Can I change my registered license plate during the season?
Yes, passholders can log into their account at PARKDEERVALLEY.VPCPAY.COM/PERMITS/LOGIN and update their information as needed throughout the season.
How do we prove carpooling?
Deer Valley guest services agents will be monitoring the lots and provide eligible vehicles with a code to register for free that day.
How much does it cost to park?
Pricing will be announced before the start of the season. Rates will be dynamic, with variations based on day of the week.
What are the hours of enforcement:
Premium paid parking at Jordanelle will be enforced every day of the ski season during resort operating hours. Please note that overnight parking is NOT permitted anywhere at Deer Valley.
How do I pay for parking?
Guests can pay for parking by scanning the QR code posted on signage in the lot, which directs them to parkdeervalley.com.
How will parking be enforced?
Interstate Parking staff will monitor the lot and issue printed notices or tickets as needed. Deer Valley will work closely in partnership with Interstate Parking to ensure the guest experience is maintained.
Who is Interstate Parking?
Interstate Parking is Deer Valley’s professional parking management partner. They specialize in parking operations at resorts, venues, and destinations across the country, bringing expertise in efficiency, guest service, and traffic flow.
Where can I still park for free?
Why is Deer Valley introducing premium paid parking now?
The Jordanelle lot is one of our most popular areas and often fills early in the day. This pilot program allows us to:
Will this program expand in the future?
This is a pilot program for the 25/26 season. We will review guest feedback and usage data to determine how the program may evolve in future years as Deer Valley continues to grow.
I received an incorrect notice or ticket, or I can’t get my car registered. Who can I contact for assistance?
For help with parking notices, tickets, or registration issues, please reach out to Deer Valley Guest Services at 435-645-6520 or email us at parking@deervalley.com. Our team will be happy to assist.
After I register my vehicle, what do I need to do when I park at the Jordanelle?
Once you register, unless you need to update your vehicle license plate, you are set for the season! You can simply show up, park and head off to ski!
For the 25/26 winter season, Deer Valley is introducing a premium paid parking pilot at the Jordanelle parking lot only. All other Deer Valley parking lots, including Deer Valley East Village and Snow Park, will remain free.
Who receives free parking in the premium paid lot at Jordanelle?
- Deer Valley Unlimited Season Pass holders
- Deer Valley Midweek Season Pass holders
- Carpools with three or more guests (Carpool 3+)
Can I upgrade passes to the pass that has free parking in the premium paid lot at Jordanelle this season?
Yes, please call the Ticket Office at 435-645-6626 to upgrade your season pass.
Are premium paid parking spaces guaranteed for pass holders with free access?
No, Premium spaces at the Jordanelle parking lot are always first-first-come, first-served, regardless of whether you are paying for parking or receiving complimentary access through your pass type or carpool. Having free access to the premium lot does not guarantee space. Once the lot is full, all vehicles will be directed to our other free parking areas.
As a Season Pass holder, how do I register for my free parking?
Deer Valley will send eligible Season Pass holders an email with a unique code to sign up for this parking benefit through Interstate Parking. Passholders are able to register up to two vehicle license plates for this benefit but only one vehicle can be parked in the lot at a time. If you did not receive your unique code, please reach out to parking@deervalley.com.
Can I change my registered license plate during the season?
Yes, passholders can log into their account at PARKDEERVALLEY.VPCPAY.COM/PERMITS/LOGIN and update their information as needed throughout the season.
How do we prove carpooling?
Deer Valley guest services agents will be monitoring the lots and provide eligible vehicles with a code to register for free that day.
How much does it cost to park?
Pricing will be announced before the start of the season. Rates will be dynamic, with variations based on day of the week.
What are the hours of enforcement:
Premium paid parking at Jordanelle will be enforced every day of the ski season during resort operating hours. Please note that overnight parking is NOT permitted anywhere at Deer Valley.
How do I pay for parking?
Guests can pay for parking by scanning the QR code posted on signage in the lot, which directs them to parkdeervalley.com.
How will parking be enforced?
Interstate Parking staff will monitor the lot and issue printed notices or tickets as needed. Deer Valley will work closely in partnership with Interstate Parking to ensure the guest experience is maintained.
Who is Interstate Parking?
Interstate Parking is Deer Valley’s professional parking management partner. They specialize in parking operations at resorts, venues, and destinations across the country, bringing expertise in efficiency, guest service, and traffic flow.
Where can I still park for free?
- Deer Valley East Village – 1,200 free spaces
- Snow Park – 1,340 free spaces
- Jordanelle premium paid lot – free for qualifying Deer Valley Season Pass holders and carpools (Carpool 3+)
Why is Deer Valley introducing premium paid parking now?
The Jordanelle lot is one of our most popular areas and often fills early in the day. This pilot program allows us to:
- Provide added value to our most loyal guests and passholders
- Support carpooling and reduce traffic congestion through carpool incentives
- Test premium paid parking in a high-demand area
Will this program expand in the future?
This is a pilot program for the 25/26 season. We will review guest feedback and usage data to determine how the program may evolve in future years as Deer Valley continues to grow.
I received an incorrect notice or ticket, or I can’t get my car registered. Who can I contact for assistance?
For help with parking notices, tickets, or registration issues, please reach out to Deer Valley Guest Services at 435-645-6520 or email us at parking@deervalley.com. Our team will be happy to assist.
After I register my vehicle, what do I need to do when I park at the Jordanelle?
Once you register, unless you need to update your vehicle license plate, you are set for the season! You can simply show up, park and head off to ski!
Ski Storage
Is ski storage free for all guests?
Yes, complimentary daytime and overnight ski storage is available for all guests during the winter season at both Snow Park Lodge, Silver Lake Lodge, and Deer Valley East Village.
How many pairs of skis can I store?
Guests may store one pair of skis per person, per day, for up to seven consecutive days.
What are the ski storage hours?
Ski storage is open daily from 8 a.m. to 6 p.m. at Snow Park Lodge, 8 a.m. to 5:30 p.m. at Silver Lake Lodge, and 8 a.m. to 5 p.m. at Deer Valley East Village.
Can I store other equipment?
Ski storage is primarily intended for skis and poles. Guests with other items may use gear storage options located nearby.
Do I need to make a reservation for ski storage?
No reservation is needed. Storage is available on a first-come, first-served basis throughout the winter season.
Yes, complimentary daytime and overnight ski storage is available for all guests during the winter season at both Snow Park Lodge, Silver Lake Lodge, and Deer Valley East Village.
How many pairs of skis can I store?
Guests may store one pair of skis per person, per day, for up to seven consecutive days.
What are the ski storage hours?
Ski storage is open daily from 8 a.m. to 6 p.m. at Snow Park Lodge, 8 a.m. to 5:30 p.m. at Silver Lake Lodge, and 8 a.m. to 5 p.m. at Deer Valley East Village.
Can I store other equipment?
Ski storage is primarily intended for skis and poles. Guests with other items may use gear storage options located nearby.
Do I need to make a reservation for ski storage?
No reservation is needed. Storage is available on a first-come, first-served basis throughout the winter season.
Gear Storage
What is the difference between Basket Check and self-service lockers?
Basket Check is staffed and includes complimentary overnight boot storage, while self-service lockers are private and allow guests to access their gear at any time during the day.
How much does gear storage cost?
Basket Check and self-service lockers are available for $20 per day, with unlimited access throughout the day.
What size items fit in the storage areas?
Basket Check can hold items up to 12 inches by 12 inches by 9 inches. Self-service lockers can accommodate items up to 17 inches by 13 inches by 17 inches.
How long can I reserve a locker?
Lockers may be reserved for up to seven days, with the option to extend in one- to seven-day increments.
Can I pay with cash?
No, gear storage locations accept credit card payment only. Cash is not accepted at Snow Park or Silver Lake Lodges.
Basket Check is staffed and includes complimentary overnight boot storage, while self-service lockers are private and allow guests to access their gear at any time during the day.
How much does gear storage cost?
Basket Check and self-service lockers are available for $20 per day, with unlimited access throughout the day.
What size items fit in the storage areas?
Basket Check can hold items up to 12 inches by 12 inches by 9 inches. Self-service lockers can accommodate items up to 17 inches by 13 inches by 17 inches.
How long can I reserve a locker?
Lockers may be reserved for up to seven days, with the option to extend in one- to seven-day increments.
Can I pay with cash?
No, gear storage locations accept credit card payment only. Cash is not accepted at Snow Park or Silver Lake Lodges.
Information Desks
What services are available at the Information Desks?
Our Information Desks can help with resort inquiries, activity planning, and lost and found items, as well as general guest assistance.
Where are the Information Desks located?
Information Desks are located inside Snow Park Lodge at 2250 Deer Valley Drive South and Silver Lake Lodge at 7600 Royal Street.
What are the operating hours?
Both desks are open daily from 8 a.m. to 5 p.m. during the winter season.
Can I arrange activities through the Information Desk?
Yes, our team can assist with planning on- and off-mountain activities and make recommendations throughout Park City.
Is there an Information Desk at Empire Canyon?
At this time, Information Desks are available only at Snow Park and Silver Lake Lodges.
Our Information Desks can help with resort inquiries, activity planning, and lost and found items, as well as general guest assistance.
Where are the Information Desks located?
Information Desks are located inside Snow Park Lodge at 2250 Deer Valley Drive South and Silver Lake Lodge at 7600 Royal Street.
What are the operating hours?
Both desks are open daily from 8 a.m. to 5 p.m. during the winter season.
Can I arrange activities through the Information Desk?
Yes, our team can assist with planning on- and off-mountain activities and make recommendations throughout Park City.
Is there an Information Desk at Empire Canyon?
At this time, Information Desks are available only at Snow Park and Silver Lake Lodges.
Lost & Found
Where can I go if I lost something?
Lost and Found services are available at Snow Park Lodge and Silver Lake Lodge, where our Guest Services team is happy to assist.
Can I report a lost item online?
Yes, guests can submit a Lost Item Form through our website, providing details about the item to help our team locate it quickly.
What types of items are typically turned in?
Commonly found items include ski gear, gloves, goggles, phones, wallets, and personal accessories.
How long are lost items kept?
Items are held for a limited time after the winter season, so guests are encouraged to contact Guest Services as soon as possible.
What if I can’t pick up my item in person?
Guest Services can assist with return shipping options for recovered items if you’re no longer in the area.
Lost and Found services are available at Snow Park Lodge and Silver Lake Lodge, where our Guest Services team is happy to assist.
Can I report a lost item online?
Yes, guests can submit a Lost Item Form through our website, providing details about the item to help our team locate it quickly.
What types of items are typically turned in?
Commonly found items include ski gear, gloves, goggles, phones, wallets, and personal accessories.
How long are lost items kept?
Items are held for a limited time after the winter season, so guests are encouraged to contact Guest Services as soon as possible.
What if I can’t pick up my item in person?
Guest Services can assist with return shipping options for recovered items if you’re no longer in the area.
First Aid
Where can I find Ski Patrol or first aid assistance?
Ski Patrol buildings are located at the top of Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, Mountaineer Express, and the Jordanelle Gondola.
What should I do if I witness an accident?
Alert Ski Patrol immediately and place crossed skis uphill from the injured skier to signal for assistance until help arrives.
What hours is Ski Patrol available?
Professional patrollers are on duty daily from 9 a.m. to 4:30 p.m. during the winter season.
Who provides medical care on-site?
Intermountain Deer Valley Ski Clinics are located at Snow Park, Silver Lake, and Empire Canyon to provide professional medical care and evaluation.
What number should I call for Ski Patrol assistance?
For emergencies or medical needs, call 435-645-6800 to reach any Intermountain Deer Valley Ski Clinic location.
Ski Patrol buildings are located at the top of Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, Mountaineer Express, and the Jordanelle Gondola.
What should I do if I witness an accident?
Alert Ski Patrol immediately and place crossed skis uphill from the injured skier to signal for assistance until help arrives.
What hours is Ski Patrol available?
Professional patrollers are on duty daily from 9 a.m. to 4:30 p.m. during the winter season.
Who provides medical care on-site?
Intermountain Deer Valley Ski Clinics are located at Snow Park, Silver Lake, and Empire Canyon to provide professional medical care and evaluation.
What number should I call for Ski Patrol assistance?
For emergencies or medical needs, call 435-645-6800 to reach any Intermountain Deer Valley Ski Clinic location.
Ship Skis
Ship Skis is the world’s premier ski and luggage shipping service designed to enhance your travel experience to and from the slopes. Door-to-door shipping is offered globally, and every bag comes with an on-time delivery guarantee, complimentary insurance, real-time tracking and so much more. So, whether you're looking to save time or simply want to avoid dragging your winter gear around the airport on your next trip, you can count on Ship Skis.
