Keeping our guests happy is our top priority at Deer Valley. When we say, “Be our guest,” we mean it. That’s why Deer Valley goes the extra mile to unload your skis at our curbside valet, complimentary ski storage, and limit the number of skiers on the mountain. And that’s just a start.
How Can We Help?
We look forward to having you as a guest at Deer Valley Resort. If you have any questions, please call:
800-424-3337 | 435-649-1000

On-Site Guest Services

Look for the team in green. Our Guest Service Attendants are available to assist with unloading equipment, guiding guest parking and storing your skis overnight.
    • Deer Valley Resort offers complimentary parking at five base area parking lots along with a complimentary shuttle to Snow Park Lodge. There is also complimentary limited parking at the Jordanelle Express Gondola. However, please note: Limited paid parking is available mid-mountain at the Silver Lake Lodge and there is no day skier parking at Empire Canyon Lodge.

      Snow Park Lodge: 2250 Deer Valley Drive South, Park City, UT 84060
      Silver Lake Lodge: 7600 Royal Street, Park City, UT 84060
      Jordanelle Express Gondola: 2312 W. Deer Hollow Road, Park City, UT 84060

      IMPORTANT: All three day lodge locations are serviced by Park City’s complimentary transit system which runs frequently throughout the greater Park City area and within the Deer Valley Resort area.

      Arrive Together, Ride Together
      Guests who arrive in the same vehicle, containing three or more people who plan to ski together, will be allowed to park in Lot 2 during busy holiday periods and on weekends throughout the season. For Guests who are planning to ski with just one other person or on their own, parking will be available in Lots 3, 4 and 5.

    • Whether you’re stopping for lunch or calling it a day, ensure your skis and poles are secure with our complimentary daytime and overnight ski storage, offered at four convenient locations throughout the resort. Complimentary daytime and overnight ski storage facilities are open daily at Snow Park Lodge, Silver Lake Lodge and the Jordanelle Express Gondola. Daytime storage is also available at Empire Canyon Lodge. One pair of skis per guest, per day for a maximum of seven days.

      ServiceLocationHoursPhone Number
      Day and Overnight Ski StorageSnow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 6 p.m.435-645-6934
      Day and Overnight Ski StorageSilver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8 a.m. - 5:30 p.m.435-645-6733
      Daytime Ski StorageEmpire Canyon Lodge
      9200 Marsac Ave, Park City, UT 84060
      9 a.m. - 3:30 p.m.435-940-7430
      Day and Overnight Ski StorageJordanelle Express Gondola
      2312 W. Deer Hollow Road, Park City, UT 84060
      8:30 a.m. - 4:30 p.m.435-940-7303
      Complimentary ski storage is during the winter season only.
      One pair of skis per guest, per day for a maximum of seven days.


    • Basket Check facilities at Snow Park and Silver Lake Lodges are available for daytime storage only. No overnight storage is available this winter. Guests are required to wear face masks while using the Basket Check services and all lines allow for physical distancing. Baskets are regularly disinfected during operating hours between each use and sanitized each night. Basket Check only accepts credit card payments. Cash is not accepted. All personal items must fit in a 12" x 12" x 9" basket.

      Self-Service Lockers are available for daytime storage only. No overnight storage is available this winter, so please plan accordingly. Very limited seating is available to put on boots. Seating is located outside of the locker room area. For your convenience, please come dressed and ready to ski.


      ServicePriceLocationHoursPhone Number
      *Basket Check | Self Service Lockers$10 | $5Snow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6605
      *Basket Check | Self Service Lockers$10 | $5Silver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6709
      *Self Service Lockers$5Jordanelle Express Gondola
      2312 W. Deer Hollow Road, Park City, UT 84060
      8:30 a.m. - 5 p.m.
      *Basket Check allows unlimited access throughout the day. Self-service Lockers are $5 per access.Lockers are cashless and are paid by tokens.
      Open only during the winter season.
    • Visit our Information Desks to answer your questions, for lost and found items and for assistance with arranging activities throughout Park City.

      ServiceLocationHoursPhone Number
      Information DeskSnow Park Lodge
      2250 Deer Valley Drive South, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6520
      Information DeskSilver Lake Lodge
      7600 Royal Street, Park City, UT 84060
      8 a.m. - 5 p.m.435-645-6709
      Open only during the winter season.
    • Professional patrollers are present on the mountain daily, providing guest information and emergency assistance. Patrol buildings are located at the top of the Sterling Express, Empire Express, Lady Morgan Express, Carpenter Express, Northside Express, and Mountaineer Express chairlifts and Jordanelle Express Gondola. Patrollers are on duty 9 a.m. - 4:30 p.m., daily. If you witness an accident, please notify the appropriate Ski Patrol using the contact information below. To protect an injured skier, vertically cross your skis in the snow uphill from the accident until a Patroller arrives.

      LocationService AreaPhone Number
      Intermountain Deer Valley Ski Clinic - Snow ParkLower mountain or base435-645-6800
      Intermountain Deer Valley Ski Clinic - Silver LakeSilver Lake Lodge or mid-mountain435-645-6800
      Intermountain Deer Valley Ski Clinic - Empire CanyonEmpire Canyon or upper-mountain435-645-6800

    Luggage and Ski Equipment Shipping

    Enjoy the convenience of traveling without your skis and luggage in tow. Ship them to and from your final destinations with ease via TripHero
    TripHero is your convenient new alternative to checking gear and bulky luggage! TripHero will pick up your belongings and safely deliver them to your final destination, so you can skip the long lines and baggage delays. TripHero will also store, clean, tune, and deliver your ski equipment so you arrive ready to enjoy the slopes and your vacation.

    TripHero’s competitive pricing structure not only lets you avoid baggage fees, long lines and surprises at the ticket counter, it lets you travel more freely. Start your vacation off right without the burden of luggage and ski equipment weighing you down.

    TripHero guarantees your gear will arrive before you do, or a high-performance rental package is on them. Items that do not arrive on time are covered by TripHero’s Sterling Service Guarantee.

    Are you ready to let go of luggage? Leave the heavy lifting to TripHero. Call 970-688-7080 or book your shipping or storage on their website.